Privacy Policy & Cookies
What is this Privacy Policy?
Thank you for your interest in Koala Docs, provided by Softventure. Protecting the confidentiality and security of your personal data is extremely important to us.
This Privacy Policy contains information about when and how we collect, store, process, transfer, use and disclose your personal information when you make contact with us or use our services, pursuant to Regulation (EU) 2016/679 (GDPR) of the European Parliament and of the Council of 27 April 2016.
This Privacy Policy forms part of our Terms of Use together with the Agreement on the Processing of Personal Data. By using Koala Docs, you explicitly and unambiguously accept this Privacy Policy. Softventure may at any time at its sole discretion modify this Privacy Policy.
What Personal Data Do We Collect?
We may collect the following categories of personal data, provided directly by you, by your representative or contact person, by a third party provider, automatically while using our services, or from other public sources:
- Identification data — name and surname, domicile, birth date
- Contact data — email address, mailing address, phone number
- Payment information — credit card information, bank account details
- Professional data — profession, job position
- Testimonials — feedback regarding your use of our services
- Automatically collected data — time and date of access, IP address
- Correspondence — information from email, fax or other communication means
- Any other information you voluntarily provide
Please do not provide us with more personal data than is strictly necessary.
How Do We Use the Data Collected?
Personal data shall be processed by Softventure for the following purposes:
- Providing, operating, and improving our services
- Creating and managing your account
- Processing payments and subscriptions
- Sending service-related communications
- Responding to inquiries and providing customer support
- Complying with legal obligations
- Protecting the security and integrity of our platform
- Sending marketing communications (only with your consent)
Processing Operations
Softventure performs the following personal data processing operations, with or without the use of automated means:
Collection, recording, organization, structuring, storing, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, erasure, as well as any other operations to the extent necessary to reach the above-mentioned purposes.
Legal Grounds for Processing
Personal data are processed by Softventure on one of the following legal grounds:
- Contractual necessity — performance or conclusion of a contract between Softventure and you
- Legal obligation — compliance with a legal obligation incumbent upon Softventure
- Legitimate interests — the legitimate interests pursued by Softventure
- Consent — when sending information on our products/services to potential clients
Legitimate Interests of Softventure
Where we rely on legitimate interests as the legal basis for processing, this includes: operating and securing our platform, preventing fraud, improving our services, and maintaining business records. We always balance these interests against your rights and freedoms.
Third Parties & Data Transfers
Softventure may share your personal data with trusted third-party service providers (such as payment processors, hosting providers, and analytics services) strictly to the extent necessary to deliver our services. We require all third parties to respect the security of your data and process it only in accordance with applicable law.
Where personal data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce our agreements. When data is no longer needed, we delete or anonymise it securely.
Security
All Koala Docs accounts use SSL-encrypted connections by default — the same level of security used by online banks. Our security measures include:
- Encrypted inter-server and inter-datacenter communication
- Tightly firewalled and monitored servers
- Strictly controlled access to servers and customer data
- Regular security audits and access reviews
Your Rights Under GDPR
As a data subject under the GDPR, you have the following rights regarding your personal data. To exercise any of them, contact us at office@softventure.ro.
Right of Access
Obtain confirmation of whether your data is being processed and receive a copy of your personal data.
Right to Rectification
Have inaccurate personal data corrected or incomplete data completed without undue delay.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected.
Right to Restriction
Restrict the processing of your data in certain circumstances, such as while accuracy is being verified.
Right to Portability
Receive your data in a structured, commonly used, machine-readable format and transfer it to another controller.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes at any time.
You also have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) in Romania or your local data protection authority.
Cookies
Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. Cookies are small text files placed on your device when you visit our website.
We use the following types of cookies:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
- Preference cookies — remember your settings and choices
You can control and/or delete cookies as you wish. You can delete all cookies already on your computer and set most browsers to prevent them from being placed. Disabling certain cookies may affect the functionality of our website.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:
- Company: Softventure SRL
- Address: 27 Alexandru Deparateanu Street, 1st District, Bucharest, Romania
- Email: office@softventure.ro
- Phone: +40 374.048.457
- Product email: hello@koaladocs.com