Frequently Asked Questions
Find answers to the most common questions about Koala Docs.
How do I get Koala Docs?
Koala Docs is a Microsoft Word add-in. Open Word, go to Insert → Get Add-ins, search for "Koala Docs" and click Add. The add-in panel will appear on the right side of your Word window. Follow the on-screen steps to create your account and you're ready to go.
Is my data secure?
Yes. All Koala Docs accounts use SSL-encrypted connections by default — the same level of security used by online banks. Inter-server and inter-datacenter communication is encrypted, servers are tightly firewalled and monitored, and access to customer data is strictly controlled.
Can I use Koala Docs on multiple devices?
Absolutely. Log in with the email address you used when you signed up from any device running Microsoft Word. Your templates and snippets are synced automatically across all your devices.
Can I share templates with my team?
Yes! Koala Docs supports company-wide template sharing. Admins can publish templates that are instantly available to all team members, ensuring everyone uses the latest, approved version of every document.
How does the AI translation work?
Koala Docs integrates an AI-powered translation engine that supports 100+ languages. Select the target language inside the add-in and your document is translated with high accuracy and natural phrasing — including fine-grained legal and business nuance.
What is the Time Tracker feature?
The built-in Time Tracker lets you log time spent on each document or client directly inside Word. Start a session with one click, view daily totals, and sync your time data across all devices in real time.
Still have questions?
Reach out via the in-app chat or email us at hello@koaladocs.com — we typically respond within one business day. hello@koaladocs.com
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